Help
Got a query?
Below is a list of Membership frequently asked questions. If you can't find your
question below please contact Supporter Services 0161 444 1894 or email
tickets@mcfc.co.uk.
Membership
What Seasonal Membership products are available to me?
A. Membership means more choice, so there are great products available.
Gold
– Much more than a replacement for your old seasoncard, this membership puts you
in control. You’ll see every home Premier League game and have the option to add
the extra benefits that are important to you. It’s your City, your way.
Platinum – Go Platinum and earn double
loyalty points on all applicable purchases. That will put you at the front of the
queue for the most unmissable games. You can do the double for just £50 extra.
Superbia – The ultimate Membership offers the best benefits for
the biggest supporters, including a ticket for every game in every
competition. However, only a chosen few will be invited to join. Are you fan enough?
Value Gold – A limited number of Value Gold Memberships will be
available to buy from 1st June. They will be offered at a very special price and
will give you the same benefits as Gold membership, the only difference is we
will choose where you sit within the Stadium. Value Gold will only
be available over the phone. If you’re looking for fantastic value, with optional
benefits, then Value Gold is the membership for you.
Sounds great, how do I buy one?
A. You can buy any of the new membership products in the following ways:
- At the Stadium Ticket Office, Open Mon – Sat, 9:00am to 5:30pm, Sun/Bank Holiday,
11:00am to 5:00pm. No booking fee applies.
- Over the telephone by calling 0161 444 1894 (option 1) open 24 hours a day, 7 days
a week. Please note a booking fee of £2.50 will apply to each membership purchase.
- Online at www.mcfc.co.uk. No booking fee applies.
Check www.mcfc.co.uk/membership.
Old seasoncard holders will be able to buy first
Can I add benefits to my Membership during the season?
A. You can join the Cup Scheme(s) at any time as long as it is before the first
match in the relevant Cup competition takes place. You cannot add a cup scheme to
your membership once a particular Cup competition has started.
If you are a Gold member and wish to subscribe to either online editions of MANC
Magazine and Match Programmes, you need to do this at the time you purchase your
seasonal Gold membership.
Will I keep my current MCFC supporter number?
A. Yes there will. All existing members should
renew by 26th June (or if relocating by 2nd July). On 5th July, any remaining
seasonal Memberships will be offered to new supporters at an increased price.
Existing members who fail to renew on or before 26th June will be required to pay
the increased price. So please make sure you renew before the end of June. DON’T
MISS OUT!
Payment and Pricing
How can I pay?
A. We’ve made it as easy as possible. You can use all major debit and credit cards
(unfortunately, we do not accept American Express), and we do not charge a fee for
using credit cards. You can also pay by cash or cheque. If you prefer to spread
the cost, our friends at Zebra Finance will be more than happy to help with a loan.
Please visit Zebra at www.zebrafinance.co.uk for more information.
What is the Finance option?
A. The finance option allows you to spread the cost of your membership by obtaining
a loan from Zebra Finance. The loan will only cover the basic membership cost and
you will not be able to increase the loan to cover the cost of
additional products such as seasonal car parking or, for the purchase by Gold members,
of Emanc or the online Match Programme.
Who qualifies for reduced pricing?
A. Lots of people. The following categories qualify:
- Junior (Under 16)
- 16-17 years
- 18-21 years
- Senior’s (65 & over)
- Disabled
Your age on 1st August 2011 determines which category applies to you.
If I purchase a Gold Membership, do I have the option to upgrade to Platinum Membership
during the season?
A. Unfortunately no. You will need to choose your preferred Membership during the
seasonal renewal process.
Once the renewal window has closed on 26th June (or if relocating on 2nd July),
you will not be able to change your Membership tier during the season.
Will there be a difference in price between existing Membership renewals and
first-time buyers?
A. Yes there will. All existing members should
renew by 26th June (or if relocating by 2nd July). On 5th July, any remaining
seasonal Memberships will be offered to new supporters at an increased price.
Existing members who fail to renew on or before 26th June will be required to pay
the increased price. So please make sure you renew before the end of June. DON’T
MISS OUT!
Once I’ve paid for my new Membership, when will I get it?
A. Your excitement is understandable, but it will take us a few weeks to process
your membership card and test it at the relevant access points in the Stadium. You
should receive your new membership pack by the end of July.
If my age takes me into a different price category during the season, what price
will I pay for Cup games and Away games?
A. Simple. For home Cup games and Away games the price you pay will depend on your
age at the time the game takes place. So, for example, a junior who turns 16 during
the season will pay the published price in the next category up (16-17).
Relocating
We currently sit in the Family Stand but no longer have any juniors in our party.
What will happen?
A. Unfortunately, you will be required to move elsewhere in the Stadium, as you
no longer meet the criteria to remain in the Family Stand.
We will shortly be sending you a letter to explain this in more detail. You will
have the opportunity to move your seats during the exclusive relocation window between
29th June and 3rd July. If you do not wish to wait for the exclusive relocation
window, you may also select any other available seat in the stadium from 7th June.
When can I move or relocate my seasonal seat?
A. Everyone likes a change occasionally, so we understand that you may wish to move
your seat for the upcoming season.
Here’s how to do it:
If you just want to select your new Membership product and renew your seasonal seat
in your existing seat position, you can do so between 7th June and 26th June.
If you do not wish to wait for the exclusive relocation window, you may also select
any other available seat in the stadium at this time.
If you do not wish to renew your seat in its current location, or select an
available alternative seat, you should renew your seat as normal -
to ensure you are guaranteed a seasonal seat for the season - and then take advantage
of our relocate window (see below) to purchase an alternative seat.
Once all existing members have renewed their seat in their existing seat position,
there will be an exclusive relocation period between 29th June and 2nd July.
This is when you will have the opportunity to select your new Membership product
and purchase any available seat in the stadium.
Once renewal and relocations have been completed, any remaining seasonal seats will
be offered to new members from 5th July.
Car Parking
Is seasonal car parking available at the stadium?
A. Yes, and you will have the opportunity to purchase a seasonal car park pass in
our North Car Park when you renew or purchase your membership. If purchasing online,
you will be able to select this option before you complete your purchase.
If purchasing over the phone or in person, please ask the Ticket Sales Executives
who will be happy to help.
Loyalty points and Auction points
What happens to the loyalty points I accrued on my old Seasoncard?
A. Don’t worry, you won’t lose a single loyalty point. They will all be automatically
transferred from you old Seasoncard to your new
Gold,
Platinum or
Superbia Membership.
What are Auction Points and how do I use them?
A. Auction
points are an exciting new benefit for all existing and new members. You will be
awarded one credit for every pound spent with the Club on Memberships, tickets,
online retail, car parking, hospitality and special events. You can then use these
credits to bid for money-can’t-buy experiences and memorabilia on a new members-only
auction site.
Please check the website for further information.
Cup scheme
What is the Cup Scheme?
A. With Gold
and Platinum
membership you get your seat for all Premier League home games. To make sure you
don’t miss any of our domestic or European home cup games, we have developed cup
schemes for the FA Cup, Carling Cup and Europe. You can join any, or all, of the
schemes free of charge but you must join the relevant scheme(s) before the first
match in that particular Cup competition takes place.
When you join the scheme(s) you provide us with debit/credit card details. We simply
debit you card prior to the game and activate your membership card to allow you
entry for the fixture. Easy as that.
You will automatically receive any loyalty points not to mention capped ticket prices
for the domestic cup competitions up to, but not including, the quarter finals and
priority for final tickets. They’re great benefits, so make sure you don’t miss
out.
If I join the Cup Scheme, will I be able to keep my usual seat for all the home
cup games?
A. We will try our best, but unfortunately, due to certain stadium configuration
changes deemed necessary by the Club, and the rules, regulations and requirements
of the competitions in which the Club participates, we cannot guarantee that your
usual seat will be available for every home cup game.
If your seat isn’t available, we will give you an sales period to select an alternative
seat before they go on sale to other Membership holders who are not registered in
the Cup Scheme
I don’t wish to join the Cup Scheme, but I am planning to attend as many home
cup games as possible. As a seasonal member, will I be able to keep my usual seat
for all the home cup games?
A. Only if it is available as your seasonal seat is not reserved or guaranteed
and will be available to
Superbia and Gold/Platinum Cup Scheme members who need to select alternative
seats. All Gold
and Platinum
members will then have a sales period to select their seasonal seat or an alternative
seat before they go on sale to non-seasonal members..
Predictions
Will we win anything in 2011/12?
A: BELIEVE